Weather Disruption: British Columbia is currently experiencing extreme weather for which the province is not equipped to handle. This may cause a minor delay in shipment dates.
What are your shipping costs?
Please be aware: wait times caused by customs or cross border inspections are beyond the control of One Tough Mother or our shipping carriers. Any additional taxes, duties or fees associated with import are the responsibility of the purchaser.
How soon will I receive my order?
Order ship out every Monday and Thursday unless otherwise indicated.
Need your product sooner? We understand the time sensitivity and never want anyone to miss out. Reach out to email@example.com - we can usually urgent accommodate requests.
I live in the BC, can I do pick up?
Absolutely! We offer free contact-less pick up for local orders in Vancouver or Ladysmith, BC. Select "Local Pickup" at the check out.
Can you guarantee a delivery date?
While we ship on set dates, due to high volumes, carriers are not currently guaranteeing parcel delivery dates.
Issues with the Shipping Address
From time to time we receive an order with an address that the Canada Post system does not recognize. This is often a glitch but our policy is to reach out twice to confirm the address before shipping (which may delay your shipment date).
If we do not hear back within 48 hours the order will be shipped and no refund will be given if the package cannot be delivered or is returned to sender.