faq


SHIPPING

How much does shipping cost?

  • Orders over $85 ship free throughout Canada.
  • Shipping on international orders will be calculated at check-out.

How soon can I expect to receive my order?

Order shipments are fulfilled and sent out on Fridays.*

Need your product sooner? We understand the time sensitivity and we never want a Mama to miss out.

If you require your order sooner, reach out to info@imonetoughmother.com and we'll happily work something out.

*unless otherwise indicated

I live in the Lower Mainland. Can I just pick up the package myself?

Absolutely! We offer FREE contact-less pick up for local orders. Please send an email to info@imonetoughmother.com to coordinate or select "Local Pickup" at the check out.

THRIVE MAMA PRODUCTS

Why is it important to buy clean, vegan postpartum products?

As Mamas, we're shaping the world for our babes. That’s why being clean & eco-conscious matters: our products are vegan, paraben-free and made from every certified organic ingredient available from trusted, local providers — while always putting the needs of brand new Mamas first. 

And by making our products vegan, we're able to reach more Mamas! Being inclusive is so important as our mission is to spread the resources and information that will help Mamas go into the postpartum period prepared.

THRIVE MAMA POSTPARTUM CARE KIT

What comes with the kit?

The kit contents are the result of months spent asking Moms - expecting, first time, Moms of eight! - about their must-have items for postpartum recovery:

  • Thrive Mama Nipple Balm (33g)
  • Thrive Mama Perineal Spray (77ml)
  • Thrive Mama Bath Tea (45g)
  • The Ultimate Postpartum Handbook (print)
  • Disposable nursing pads
  • Reusable nursing pads
  • Peri bottle
  • Hospital mesh underwear
  • Maxi pads
  • Reusable aluminum straw

Who is the Kit or Bundle for?

Our products are perfect for any expecting Mama! We primarily see these purchased in three ways; by:

  • a really great friend who brings it to a baby shower as a gift;
  •  a really great friend who sends it direct to Mama (add a handwritten card at check out, which most gift givers do);
  • a proactive Mama who wants to be prepared for postpartum life.

I'm thinking of buying this for a pregnant friend. When is the right time?

Any time in the months leading up to your friend's due date is great! We've also worked with gift givers and Mamas to get the kit into the hands of already-postpartum Mamas immediately, though we recommend sending before baby arrives.

What's The Ultimate Postpartum Handbook all about?

Based on the result of the input from hundreds of Moms, the goal was to provide as comprehensive a resource for Mamas as possible. Far and wide we heard that what Moms really wish they had was more information as they enter this phase of motherhood.

It's not enough to just say, hey, here's a nipple cream... Mamas need to know WHY they might need it!

The Ultimate Postpartum Handbook provides practical information that will help new Mamas navigate postpartum life - it's everything you didn't know you need to know!

GENERAL

Does One Tough Mother provide medical advice?

Nope, we're not doctors! One Tough Mother provides mamas-to-be with information about the postpartum experience and motherhood, but we are not health care professionals nor can we speak for all mothers. Please consult with a medical professional if you have any health concerns, or before using any contents of the kit for your postpartum care.

I'm a health care professional or retailer who is interested in selling your products. Do you have a wholesale program?

We sure do! We'd love to chat. Please reach out to community@imonetoughmother.com for more information.