faq


SHIPPING

Canada

  • Orders over $75 ship free within Canada
  • Orders under $75 ship with a flat rate:
  1. British Columbia - $6.95
  2. The rest of Canada - $8.95
  3. Free local pick up is available from Vancouver

United States (50 states)

  • Orders over $75 USD ship free to the USA
  • Orders under $75 USD ship with a flat rate of $10 USD

International

  • Shipping on other international calculated at check-out.

    How soon can I expect to receive my order?

    Order shipments are fulfilled and sent out every Friday.*

    Need your product sooner? We understand the time sensitivity and we never want anyone to miss out.

    If you require your order sooner, reach out to info@imonetoughmother.com and we will work together to make sure these much-needed products arrive on time!

    *unless otherwise indicated

    I live in the Lower Mainland. Can I just pick up the package myself?

    Absolutely! We offer FREE contact-less pick up for local orders. Please select "Local Pickup" at the check out.

     

    Click here or a full overview of our shipping policies and procedures.

    THE ULTIMATE POSTPARTUM HANDBOOK

    We’ve long believed that a holistic approach to education is the missing piece in postpartum wellness.

    That’s why, as of January 2021, we’ve decided to include The Ultimate Postpartum Handbook as a free offering with any product order.

    THRIVE MAMA PRODUCTS

    Why is it important to buy clean, vegan postpartum products?

    As parents, we're shaping the world for our children. That’s why being clean & eco-conscious matters: our products are vegan, paraben-free and made from every certified organic ingredient available from trusted, local providers — while always putting your needs first. 

    And by making our products vegan, we're able to reach more people! Being inclusive is so important as our mission is to spread the resources and information that everyone needs to be thrive in the postpartum period.

    THRIVE MAMA POSTPARTUM CARE KIT

    What comes with the kit?

    The kit contents are the result of months spent asking those who have been there - those who are expecting, first time parents, one person even had eight children! - about their must-have items for postpartum recovery:

    • Thrive Mama Nipple Balm (33g)
    • Thrive Mama Perineal Spray (77ml)
    • Thrive Mama Bath Tea (45g)
    • The Ultimate Postpartum Handbook (print)
    • Disposable nursing pads
    • Reusable nursing pads
    • Peri bottle
    • Hospital mesh underwear
    • Maxi pads
    • Reusable aluminum straw

    Who is the Kit or Bundle for?

    Our products are perfect for anyone who is expecting! We primarily see these purchased in three ways; by:

    • a really great friend who brings it to a baby shower as a gift;
    •  a really great friend who sends it direct as a care package (add a handwritten card at check out, which most gift givers do);
    • any proactive pregnant person who wants to be prepared.

    I'm thinking of buying this for a pregnant friend. When is the right time?

    Any time in the months leading up to your friend's due date is great! We've also worked with gift givers and expecting parents to get the kit into the hands of those who are already postpartum immediately, though we recommend sending before baby arrives.

    What's The Ultimate Postpartum Handbook all about?

    The Ultimate Postpartum Handbook is the easiest way to prepare for postpartum life

    We're on a mission to make sure no one ever has to ask, "why didn't anyone tell me..." ever again. 

    Filled with checklists and quick tips designed to simplify life after birth, we asked 10 pregnancy & postpartum experts to provide an overview of everything you didn't know you needed to know.

    GENERAL

    Does One Tough Mother provide medical advice?

    Nope, we're not doctors! One Tough Mother provides information about pregnancy and the postpartum experience, but we are not health care professionals nor can we speak to everyone's unique circumstances. Please consult with a medical professional if you have any health concerns, or before using any contents of the kit for your postpartum care.

    I'm a health care professional or retailer who is interested in selling your products. Do you have a wholesale program?

    We sure do! We'd love to chat. Please reach out to community@imonetoughmother.com for more information.

    RETURNS & REFUNDS

    Due to the nature of our products, we are not able to offer returns. But we encourage you to reach out and contact us if there are any issues with your order - we want you to be happy with your purchase!